Refund policy

At AquaMint Label, we want you to love your purchase. As a fashion brand, we have created a clear and straightforward return and exchange policy that allows us to provide good service while keeping our products fairly priced.

Please read this policy carefully before placing your order.

1. Return & Exchange Window

All eligible return and exchange requests must be raised within 3 days from the date of delivery.

Requests received after 3 days will not be accepted.

2. Returns

Returns are available only for individual products priced above ₹1,499.

Products priced at ₹1,499 or below are not eligible for return or refund for reasons such as change of mind, size preference, colour preference or personal preference.

Products priced at ₹1,499 or below are eligible for size exchange only, subject to availability.

For products priced above ₹1,499, a return or exchange can be requested within 3 days of delivery, provided the product meets all the conditions mentioned in this policy.

3. Conditions for Return & Exchange

To be eligible for a return or exchange, the product must:

Be unused and unworn.
Be unwashed.
Not be altered, tailored or modified.
Be in the same condition as received.
Have all original tags and labels attached.
Be returned with the original packaging, wherever applicable.
Have no stains, makeup marks, perfume/deodorant smell or signs of use.
Be accompanied by the original order details or proof of purchase.

Products that do not meet these conditions may be rejected after inspection.

4. Size Exchange

We understand that selecting the right size online can sometimes be difficult.

One size exchange is allowed within 3 days of delivery, subject to availability.

Products priced at ₹1,499 or below are eligible for size exchange only and are not eligible for a refund or return.

If the requested size is unavailable, AquaMint may offer an alternative size or another suitable resolution, subject to availability.

5. Damaged, Defective or Wrong Product

If you receive a product that is:

Damaged
Defective
Different from the product you ordered
Missing an item or component included with your order

please contact us within 48 hours of delivery.

Please provide your:

Order number
Clear photographs of the product
Photographs of the packaging, where applicable
Unboxing video, if available

Our team will review the issue.

If the issue is confirmed to be caused by AquaMint or during delivery, we will provide an appropriate resolution such as a replacement, exchange or refund.

AquaMint will bear the applicable return or replacement shipping cost in such cases.

6. Change of Mind & Personal Preference

For products priced at ₹1,499 or below, returns/refunds are not available for:

Change of mind
Colour preference
Style preference
Size preference
Fit preference
Personal preference

A size exchange may be requested within 3 days, subject to availability.

For products priced above ₹1,499, a return may be requested within 3 days, provided all return conditions are met.

7. Return Shipping Charges

For eligible returns due to change of mind, personal preference or other customer-related reasons, return shipping charges will be borne by the customer.

The applicable return shipping charge will be communicated when the return is approved.

For confirmed damaged, defective or incorrectly shipped products, AquaMint will bear the applicable return/replacement shipping cost.

8. Sale & Clearance Products

Products purchased during sale, clearance, special promotional or final-sale offers are eligible for exchange only and are not eligible for return/refund.

This does not apply where the product is confirmed to be damaged, defective or incorrectly shipped by AquaMint.

Any product-specific promotional return conditions will be clearly mentioned on the product page before purchase.

9. Non-Returnable Products

A return or exchange will not be accepted if the product:

Has been worn or used.
Has been washed.
Has been altered, tailored or modified.
Has been damaged after delivery.
Has stains, makeup marks or perfume/deodorant smell.
Is missing original tags or labels.
Is missing required original packaging.
Is returned after the 3-day return/exchange period.
Is marked as final sale or clearance.

10. How to Request a Return or Exchange

To request a return or exchange, please contact us at:

theaquamintlabelfashionbrand@gmail.com

Please include:

Order number
Customer name
Product name
Reason for return/exchange
Required size, if requesting an exchange
Photos/videos, where applicable

Please do not send the product back without receiving return instructions from AquaMint Label.

Unauthorised returns may not be accepted.

11. Return Inspection

Once the returned product reaches us, it will be inspected to confirm that it meets the conditions of this policy.

If the product passes inspection, the applicable refund or exchange will be processed.

If the product does not meet the return conditions, AquaMint reserves the right to reject the return.

In case of a rejected return, the product may be shipped back to the customer and applicable shipping charges may apply.

12. Refunds

For an approved return, the refund will be initiated within 5–7 business days after the returned product has been received and successfully inspected.

For prepaid orders, the refund will generally be made to the original payment method.

For COD orders, the refund will be processed through an available bank transfer or UPI method after the required payment details are provided.

The time taken for the refund to appear in the customer's account may vary depending on the bank or payment provider.

Shipping Charges

Original shipping charges are generally non-refundable.

However, where AquaMint has shipped the wrong product or a product is confirmed to be damaged or defective, an appropriate refund/replacement will be provided without charging the customer for the applicable return shipping.

13. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed, packed or shipped, cancellation may no longer be possible.

If the order has already been shipped, the customer may need to follow the applicable return or exchange process after delivery.

14. Important Note

Please inspect your order as soon as you receive it.

For damaged, defective or incorrect products, we strongly recommend keeping the original packaging and recording an unboxing video while opening your parcel. This can help us investigate and resolve delivery-related issues more efficiently.